OPEN POSITION

6/21/2026

Full time

Amherst, NH

When filled

Description

We are seeking an experienced Implementation Project Coordinator that is highly organized and detail-oriented to join our dynamic team. This role will be responsible for leading customer implementations of our Electronic Health Record (EHR) system for K-12 schools, ensuring successful adoption and long-term customer success. As a member of PSNI’s growing team, you’ll work directly with school districts, helping them transform the way they deliver health services to students.

We prefer candidates with an upbeat attitude and at ease in working with senior leaders. The qualified candidate must also be a team player who is highly organized, detail oriented and professional.

Responsibilities

• Lead Implementations: Manage all phases of school EHR implementations from kickoff to go-live. Identify risks or delays and implement solutions to maintain project momentum
• Customer Success: Serve as the trusted point of contact for customers, ensuring their goals are met and exceeded. Ensure a seamless transition from implementation to Support Staff.
• Cross-Team Collaboration: Work closely with PSNI’s technical, product, and training teams to deliver seamless projects.
• Compliance & Quality: Ensure implementations meet healthcare and education compliance standards (FERPA, HIPAA).
• Continuous Improvement: Identify opportunities to refine processes and share best practices across the organization. Document processes, configuration steps, and client-specific solutions.

Qualifications

• Bachelor’s degree in business, Information Systems, Health Informatics, or related field (or equivalent experience) is required.
• 5+ years managing packaged software implementation projects required (EHR or education software preferred).
• Experience working with K-12 school districts or healthcare systems is highly desirable.
• Excellent organization, communication, and problem solving.
• Ability to manage multiple projects and deadlines simultaneously.
• Strong project management skills with a track record of delivering on time and within scope.
• Excellent communicator with the ability to connect with both technical and non-technical stakeholders.
• PMP, CSM, or other project management certification preferred.
• Candidate must pass a NH criminal background check

If you're interested in joining our team, please click the button below and submit a copy of your résumé.